Ready to make a splash in your career? WaterNSW is seeking an experienced Metering Implementation Specialist (Full Time, Term up to 24 months) to join our Customer Services team.  

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.  

This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career. 

Our perks and Benefits:

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.  

• Flexible working  
• Work a 9-day fortnight at Full pay on the Enterprise agreement  
• Fertility leave  
• Yearly corporate wear allowance  
• Professional development and educational assistance  
• Remote Area Benefits based on work location
• Salary Range starting from $116,524 Base + Super  
• And so much more! 

What you’ll do: 

• Review current processes and identify opportunities to develop a clear vision and establish solutions that optimise outcomes and adds value, in collaboration with the business.   
• Facilitate workshops to analyse, integrate, redesign and document processes across Customer Operations and other internal stakeholders in accordance with the WaterNSW process frameworks and standards.
• Support the monitoring and reporting of progress and health status of all projects owned by Customer Operations.
• Partner with business process owners to design and improve development of effective business processes that support regulatory changes.
• Analyse and report key business data linked to various regulatory reform projects for consumption by WaterNSW and key agencies to track project performance.
• Build and maintain relationships with teams within WaterNSW and agencies that are impacted by non-urban metering reforms to enable efficient collaboration when designing and implementing business change.
• Support the broader teams in their activities with Duly Qualified Persons (DQPs) as subject matter expert.

What we are looking for:  

• Knowledge in Problem solving techniques (i.e. Root cause analysis), Continuous improvement tools and techniques (i.e. Lean, Six Sigma) and Business process management (BPM) tools and techniques (Process Development) and Basic project management skills (Planning and task management).
• Prior experience working with Metering related processes in a utilities environment with a deep understanding of the subject matter.
• Certification of Capability in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP) or similar qualification or extensive experience as a business analyst.
• Current NSW Drivers Licence
• Ability and willingness to travel/ conduct site visits as per business requirements.
• Experience in identifying and resolving complex issues while managing change resistance.
• Extensive experience in the development and improvement of business processes using a systematic and quality controlled approach.

How we will support you: 

At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.

When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.

We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities 

More about our team/ culture:

No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.

Who is WaterNSW? 

WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.   

We’re the people taking care of the state’s water at the source – capturing, storing, delivering. Find out more at waternsw.com.au 

For more information, please reach out to: Talent Acquisition Partner Azmine Amer at azmine.amer@waternsw.com.au

Please note applications for this position will close on 24 January 2025.

Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page.

You must have full work rights in Australia to qualify for all positions at WaterNSW.

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